The information found in this book is designed to give you skills useful for both your personal and professional relationships. The author will have you assess your current skill level, identify barriers and then provide strategies to improve your current skill level in order to increase your potential and stressfulness.
Chapter one is focused on developing some basic skills on how to “say no”; not sacrifice your own needs and wants for the demands of others. The author provides several verbal statements which can be modified and used in your daily life. In this chapter the author lists strategies on how to ask and have others respond favorably. The final section of this chapter looks at how to handle asking and having a “no” response. Here the author provides four steps to negotiation.
In chapter two the author focuses on how individuals’ difference impacts communications and negotiations and how to deal with negative people.
Chapter three looks at conversation clues. It identifies clues which can assist the listener in improve on his/her ability to respond effectively. The author provides strategies on how to keep a conversation going in a positive manner.
The author focuses on dealing with difficult people, in chapter four. There is a discuss regarding the importance of not ignoring the negative of others and how to handle it. The author provides suggestions on how to help without be consumed; how to avoid the “blame game”; and how to avoid arguing.
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Chapter five focuses on how to ensure a more positive outcome for meetings. The author identifies strategies for increasing agreements rather than victories; the importance of inclusion; how to encourage others’ participation in a group discussion; stay on a positive note; keep to the goal of the meeting; and time management.
In chapter six the author provides several strategies to improve your telephone conversations and improve customer services in business. The author takes the reader step by step in how to make a call, track the conversations; the importance of rehearsal for important calls; how to ensure there will be no interruptions; how to put yourself in a positive frame of reference. There are strategies on how to negotiate phone conversations; handle conflicts and/or complaints.
Chapter seven focuses on E-mail communications; listing pros and cons. The author provides suggestions on sending attachments, virus protection, and what happens when the information is lost.
The next chapter, eight, focuses on the identification and development of valuable people skills. The author examines self expression and how to avoid being misunderstood; assertiveness; how to provide constructive feedback; how to accept constructive feedback; how to influence the outcome; how to accept praise; how to handle negative conversations; develop cooperation; effectively delegate; staying objective and reliable.
Chapter nine is dedicated to making an impact while interviewing for a job. The author details steps prior to the interview such as preparation and being organized. There are suggestions on how to create a positive impression and outcome.
The next chapter, ten, is focused on body language. The author lists and discusses several boy postures and the impact they may have on conversations, interviews, negotiations and relationships.
Chapter eleven is briefly discusses the importance of good people skills for family relationships. It is followed up with chapter twelve which focuses on how to handle conflict when it arises; how to recognize and deal with competition; how to introduce a new baby to the children and pets; how to introduce a new partner to family members and children; and how to deal with difficult relatives; and how to deal with demanding relatives. This chapter also lists common symptoms to look for if the new relationships are creating to much stress.
The last chapter focuses on the importance of making time to develop positive relationships. The author discusses the universal trend of not focusing on the relationship and how it impacts home life, work and community relationships.
The author sums up the importance of developing effective people skills and how important these skills are to our family relationships; getting want we need in life; improving our work space relationships; and how practice can make a significant change.
For More Information visit: http://www.lobbythornton.com
Steve Thornton offers a insight into the information product market, researching a number of niche topics and resourcing products in those areas.
Please take time to visit the estore at: http://www.lobbythornton.com/estore/
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