At IQR we offer outbound telemarketing services to our clients throughout USA, Europe (UK). Its is a one stop voice operations call centre for B2B telemarketing providing a range of inbound or outbound telemarketing, including Lead Generation, Sales Leads Generation, Telemarketing Lead Generation, and Web-Based Services. We work with our clients to provide not just Fresh leads, but high quality leads. Our telemarketing people are self-motivated, trained, and focused on providing an exceptional customer care experience
We consider training as the vital part for the success of our business as it prepares our employees to take on the challenges of the job with confident and effective approach. New employees, which are selected are trained with innovative technology, which can be helpful in improving their confidence and make them feel good while handling the queries of international customers.
Training at IQR:
The training modules have been designed to meet the stringent quality standards set by International Call Centers today.
Soft Skills Training:
Soft-speaking skills are considered to be the important part of our module which is essentially provided to new employees before attending the calls of international customers. Following are some skills which we try to improve on,
Speaking: Mastering speaking skill is essential to connect to your customers. Our training module is designed to help the trainee to write and speak correct English and enhance their communication skills.
Listening: When you are not listening you are not learning. Allowing the person to completely finish their thought before you begin to form a response is also crucial to good listening. The importance of listening in communication is enormous.
Interpersonal Skills: Interpersonal Communications is the transmission of information from one person to another and their understanding of it through the use of common language or symbols. Interpersonal communications happens every where from personal contact, to marketing, advertising, sales, employee interaction, stockholders, employee to supervisors and management, and public relations.
Voice & Accent Training:
The accent of the employees needs to be clear and need to be audible clearly to US citizens. Therefore voice and accent training forms an essential part of our training. The training aims at neutralizing the traine
|
Click here to view rest of article from original site
|
|
|
